Refund policy
At Capezio, we understand how important it is to have the perfect fit to perform your best. To help ensure that, we offer a straightforward returns policy on all purchases made directly from Capezio.eu. If you are not completely satisfied with your purchase, you can return it within 30 days of receiving your items for a full refund. This policy also applies to any Capezio.eu products that have a manufacturing or material defect. Refunds will be processed to the original payment method, please allow up to 14 days for your refund to be completed. Exchanges are not available.
Customers are responsible for return shipping costs; therefore we recommend using a tracked delivery service for added security.
CLICK HERE to start your return.
Steps on how to return items online:
- Enter Order No from your confirmation email, and your email address or postal code, then press “Find your Order”.
- Select the item/s you wish to return.
- Select the reason for the return and click “Done”.
- Click “next” and review your return.
- Once approved, you will receive a confirmation email and return instructions.
Should you have any problems or queries please contact Capezio Customer Services: Mon-Fri : 8:45am - 4:45pm GMT on + (0) 370 350 0073 or email us euinfo@capezio.com
Returns and Refunds FAQs
What items can I return?
All Capezio products may be returned, however items must be received in new, unused, and resalable condition with all original labels attached.
Please note: You have 30 days from receiving your order to create a return.
What items are non-returnable?
We cannot accept returns and will not issue a refund or credit for any items that:
- Have been worn, washed, or altered
- Are returned with labels or tags removed
- Show signs of use, including fluff, lint, hair, deodorant marks, makeup, odours, or stains
- Are returned in a condition that makes them unsuitable for resale
Items returned in a non-resalable condition will be rejected and may be
returned to the customer at their expense or disposed of, at our discretion.
This policy does not affect your statutory rights in relation to faulty or
misdescribed goods.
What if my item is damaged?
For faulty or damaged items, please email your order number and a photo of the item/s to euinfo@capezio.com.
Can I exchange items?
Exchanges are not available online.
Please proceed with a return and place a new order as required.
What are my refund options?
- Refund to the original payment method.
- Refund as a gift voucher (if applicable).
How do I ship returns?
Your return request will be reviewed by our team, and return shipping instructions will be only be provided once your return request has been approved.
When will I get my refund?
Refunds are processed within 14 days after the return is received.
You will be notified via email once your refund is complete.
Need more help?
For further queries, please contact our Customer Service Team euinfo@capezio.com.